COVID-19

05/07/2020

Dear Mr. Best Patient in the World,

We hope our letter finds you and your family in good health. We understand how difficult and different these last weeks have been for all of us. We have felt very uncomfortable being forced to be so distant from you and your families, our office and team members. We join you in
looking forward to resuming normal routines and habits. While many things have changed, some things have not. We have always been committed to your safety and going a bit above and beyond your expectations in all things.

We have given many of you tours of our infection control alcove and described in detail our processes and products over the years. Our office follows the infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control (CDC) and the Occupational Safety and Health Administration (OSHA). Some of our procedures and products exceed the recommendations of these bodies. We constantly follow the activities of these agencies to be up-to-date as information changes. Please do not hesitate to ask us any
questions during these times.

Speaking of these times, you will realize that we have had to make some changes to accommodate your dental visits as we work toward our new "abnormal". We make these changes in accordance with current understandings. For example:

...Our office will communicate with you beforehand to ask some screening questions. You will be asked these questions again when you arrive at the office.

...We have hand sanitizer that we will have you use when you enter. There are additional dispensers in the office as well.

...Our reception room will not have all the cool magazines, the toys and play table and so forth since those items are difficult to enhance disinfection.

...Appointments will be managed to allow social distancing between fellow patients which may mean that you're offered fewer options for scheduling next visits.

...We will do our best to allow greater time between patients, reducing waiting times, minimizing number of patients in the reception room and allowing more time for additional disinfecting procedures.

We began this letter with a hope that you and the family are healthy. We all know that the mouth is a large function of overall health.

We end this letter with a similar hope as we thank you for being our patient and thus committed to health. We greatly value your trust and loyalty. Eagerly looking forward to reconnect with you; our friends and neighbors.

Respectfully,

Drs. John P. Marshall and Connor M. McCane and the Entire Team